FAQ & Shipping Policy

Who's behind Maruya? 🌺

It's Mae! A gyaru that is seeing the lack of availability in very-sought for Gyaru items from the Heisei Era, such as the iconic clothes, belts, necklaces... I really want to bring back Heisei Gyaru to the best I can!

I've known about Gyaru since around 2012 but only became a Gyaru myself in 2021, and slowly watched as everything became expensive and impossible to get... Instantly I went and DIY'ed my biggest wants. Creating my own brand was a scary thought but it feels right to do for the community! 🌺

About shipping 🌎📦

📦How long will it take for my order to arrive?

I'm just one gyaru handmaking your order with love 💅 so please allow 2–3 open days for me to prepare it! Shipping from France, delivery time will vary depending on your location:

France & Europe: approx. 3–7 business days

USA & International: up to 3 weeks

✉️ What shipping methods do you offer?

Since everything is on the smaller side, orders are shipped via envelope mail through your local postal service.

⏲️ Do you offer express or expedited shipping options?

Not at the moment, express options from France start at €35 😵‍💫However, choosing the tracked shipping option often speeds things up and gives peace of mind!

💸 What are your shipping rates?

France: €2.78 / €3.28 (tracked)

Rest of the world: €4.50 / €7.30 (tracked)

🌎 Do you offer international shipping?

Yes, absolutely!! I know how sad it is to fall in love with something and realize it doesn’t ship to you 😔

Tracking and shipping updates 🔎

🔗 Will I receive a tracking number?

Only if you selected the tracked shipping option at checkout!

🕵️‍♀️ How can I track my order?

You'll receive a tracking link if applicable or you can click Here!

🌺 Can I request delivery by a certain date?

Got an event or deadline in mind? Message me! I’ll do my best to prioritize your order if possible!

💔 What if my package is lost or damaged?

Once your package is shipped, it’s in the hands of the postal system. I'm not responsible for lost or damaged items — especially for untracked shipping — but feel free to reach out and I’ll try to help however I can 💌

📫 Can I change my shipping address after placing the order?

Please message me as soon as possible if you need to change your address! If I haven’t shipped it yet, I’ll be happy to update it 💖

Refunds and Exchanges

🔁 Can I exchange my items for a different colorway/text option?

Each item is made-to-order, so exchanges and returns are not available unless there was a mistake on my end - thank you for understanding! 💖

Can I cancel or modify my order?

Since each piece is handmade-to-order, cancellations and edits can only be made if I haven't started on it yet. Please contact me as soon as possible if something comes up!

Payment methods

What payment methods do you accept?

If you're checking out through my website: Stripe and PayPal are available

Do you accept other online payment platforms?

Yes! If you'd rather buy through Vinted, PayPal, or Revolut, just message me directly!